Privacy Statement

The collection and use of personal information by the Rotorua Lakes Council is regulated by the Privacy Act 1993. Under this Act, personal information may be collected only for a lawful purpose connected with a function or activity of the Council and only if necessary for that purpose. Such information must, as a general rule, be collected directly from the individual concerned and that person must be told why the information is needed.

You may browse and access information contained within this website without providing any personal information. You authorise the Council to record and collect information about your usage of this website from time to time for the purpose of improving the website and user experience. Where you voluntarily provide personal information (e.g. through your use of an online service), the Council will only use that information for the purpose for which it was provided. The Council will keep any such information secure and will not disclose it to any third parties, except as authorised by statute.

You may seek access to personal information held about you by the Council in accordance with your rights under the Privacy Act 1993. You have the right to ask to have information corrected or deleted. To protect your privacy, and that of others, the Council may ask you to verify your identity as part of actioning an access or correction request.

All enquiries about or formal requests for information in terms of the Privacy Act 1993 or the Local Government Official Information and Meetings Act 1987 should be made in writing to:

Rotorua Lakes Council
Private Bag 3029
Rotorua 3046

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner’s website.

If you are concerned that the Council may have breached the Privacy Act or if you are unsure of the Council’s obligations, you can call the Privacy Commissioner’s Privacy Hotline: 0800 803 909.