Privacy Statement

Purpose of Collection

We collect personal information only when it is necessary for a lawful purpose related to our functions and services. This may include:

• Processing service requests
• Responding to enquiries
• Managing community engagement
• Improving our services and website experience

Where possible, personal information is collected directly from you, and we will inform you of the reason for collection and how it will be used.

Use of Information

Any personal information you provide will be used only for the purpose for which it was collected, unless:

• You consent to another use
• The new use is directly related to the original purpose
• It is required or permitted by law

We may collect anonymous usage data to improve our website and services. You can browse our website without disclosing personal information.

Disclosure

We will not share your personal information with third parties unless:

• You have given consent
• It is required by law (e.g. under the Local Government Official Information and Meetings Act 1987)

Access and Correction

You have the right to request access to personal information we hold about you and to request corrections. To protect your privacy, we may ask you to verify your identity before processing your request.

Contact Us

For enquiries or formal requests under the Privacy Act 2020 or the Local Government Official Information and Meetings Act 1987, please contact:

Rotorua Lakes Council
Private Bag 3029
Rotorua 3046