Service Desk Support
Rotorua Lakes Council POSTED 25 February CLOSES 1st March
RLC

Position Description

At Rotorua Lakes Council we believe in doing things differently. Our organisation is all about innovation and creative solutions, working with the community to create a way forward and progress our district’s shared vision and goals.

We are looking for an experienced, high performing individual with a passion for service delivery to provide first level advice and service to staff; managing requests and troubleshooting incidents to resolve issues or escalate where necessary. You will have the ability to handle a high volume of requests whilst remaining calm under pressure and providing high standards of service. You will be reducing calls to the managed service desk by analysing, troubleshooting and resolving incidents with the aim of eliminating recurrences.

In addition, you will be required to support Councils core enterprise application software, procure and manage standard IT hardware and software

The successful candidate will possess strong communication skills, both written and oral, be customer focused, have proven ability to adapt and deal effectively with changing priorities and requirements, as well as a strong attention to detail, high quality standards, and excellent organisational skills

Te Kaunihera o nga Roto o Rotorua (Rotorua Lakes Council) is committed to working in partnership with Te Arawa, our local iwi. We aspire to being a bicultural organisation and we value staff who speak te reo Maori, have an appreciation of Maori values, and a working knowledge of tikanga Maori.